Privacy Policy
Privacy Policy
Effective Date: 2025 August 1
Company Name: vioflare
Registered Address:10 Thomas St, Yarraville VIC 3013, Australia
This Privacy Policy outlines how we collect, use, disclose, and protect personal data in connection with our services. By accessing or using our services, you acknowledge that you have read and understood this policy.
1. Introduction
We are a web hosting and domain reseller company registered in Melbourne, Australia, providing services to individuals and businesses worldwide. In delivering our services, we process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Australian Privacy Act 1988, and other relevant laws and regulations.
For the purposes of the GDPR, we act as a data controller when determining the purpose and means of processing your personal data.
2. Information We Collect
- Identity Data: Full name, username, and contact details.
- Contact Data: Email address, phone number, billing address, and postal address.
- Technical Data: IP address, login data, browser type/version, time zone setting, and location data.
- Usage Data: Information on how you use our website, products, and services.
- Transactional Data: Records of payments and transactions you carry out through our platform.
- Domain Registration Data: Registrant details, WHOIS information, and DNS settings.
We do not knowingly collect data from individuals under the age of 16 without verifiable parental consent.
3. Use of Personal Data
We process your personal data for the following purposes:
- To provide and maintain our hosting, domain, and related services
- To verify identity and process payments
- To register domains and manage DNS
- To send service-related communications
- To comply with applicable laws and regulations
- To monitor usage and improve our services
- To carry out marketing and promotional activities (subject to your preferences)
We may also aggregate and anonymize data for analytics and performance measurement.
4. Disclosure and Sharing of Data
We may share your data with:
- Domain registries and registrars (e.g., ICANN, Afilias) for domain registration compliance
- Data center and infrastructure providers located in Australia and the EU
- Payment processors and financial institutions
- Advertising and marketing partners, including analytics and retargeting services (e.g., Google Ads, Meta)
- Professional advisers, such as legal and accounting consultants
- Authorities and regulators where legally required
We ensure that third parties process your data only in accordance with our instructions and data protection obligations.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. These include:
- Essential Cookies: Required for the operation of our website and services (e.g., session management).
- Analytics Cookies: Help us understand how users interact with our services (e.g., via Google Analytics).
- Advertising Cookies: Allow us to serve relevant advertisements through retargeting and conversion tracking (e.g., Meta Pixel, Google Ads).
- Security and Anti-bot Services: We use hCaptcha to protect our services from abuse and spam. hCaptcha may collect and process data from your browser or device, including:
- IP address
- Browser settings and characteristics
- Mouse movements and clicks
- User interaction behavior
You can manage your cookie preferences through your browser settings or by using the cookie consent banner provided on our site.
6. Your Rights
Subject to applicable law, you have the following rights:
- Access: Request access to the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (“right to be forgotten”)
- Restriction: Request restriction of processing under certain conditions
- Portability: Receive a copy of your data in a structured, machine-readable format
- Objection: Object to processing for direct marketing or on legitimate interest grounds
To exercise your rights, please contact us at support@vioflare.com.
7. Data Security
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include:
- Secure server environments
- Encryption of data in transit and at rest
- Access controls and authentication procedures
- Staff training and internal policies
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
After expiry of retention periods, we securely delete or anonymize your personal data.
9. International Data Transfers
As part of our global operations, your data may be transferred to and processed in countries outside your jurisdiction, including between the European Union (EU) and Australia.
Where personal data is transferred from the EU to Australia or other countries not deemed to have adequate data protection laws, we implement appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs)
- Adequacy decisions where applicable
10. Third-Party Services
Our website and services may contain links to third-party services or include integrations with third-party providers. This Privacy Policy does not cover how those third parties process your data. We encourage you to review their privacy policies directly.
11. Changes to This Policy
We reserve the right to amend this Privacy Policy from time to time. Any updates will be posted on our website with the effective date noted above. Continued use of our services constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact:
Privacy Officer
vioflare
10 Thomas St, Yarraville VIC 3013, Australia
Email: support@vioflare.com
If you are located in the European Union and are not satisfied with our response, you may lodge a complaint with your local Data Protection Authority (DPA).
