Privacy Policy

Vioflare ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and hosting services.

1. Information We Collect

Information You Provide Directly

• Account registration: name, email address, password, phone number, billing address, company name.
• Payment information: credit card details or PayPal information processed securely by our payment processor. We do not store full card numbers.
• Domain registrations: registrant contact details required by ICANN/auDA regulations (name, address, email, phone).
• Support tickets: any information you include in communications with our support team.

Information Collected Automatically

• Log data: IP address, browser type, pages visited, time and date of your visit, time spent on pages.
• Cookies and similar technologies (see Section 4).
• Server and usage metrics for your hosted services (CPU, disk, bandwidth usage).

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our hosting, domain, and related services.
• Process payments and send billing notifications, invoices, and receipts.
• Register domain names on your behalf and fulfil WHOIS/registrant requirements.
• Send important transactional emails (service renewals, downtime alerts, password resets).
• Respond to support tickets and customer service inquiries.
• Send marketing communications where you have opted in (you may unsubscribe at any time).
• Detect and prevent fraud, abuse, or illegal activity.
• Comply with legal obligations.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Domain registries and registrars: as legally required to register and maintain domain names (WHOIS data).
• Payment processors: to complete billing transactions securely.
• Infrastructure providers: server and network partners who process data on our behalf under data processing agreements.
• Law enforcement: when required by a valid legal request, court order, or to protect the safety of our users or the public.

4. Cookies & Tracking Technologies

We use the following types of cookies:

• Essential cookies: required for our website and control panel to function. These cannot be disabled.
• Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics). Data is anonymised where possible.
• Preference cookies: remember your settings such as language, currency, and theme preferences.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our services.

5. Data Security

We implement industry-standard security measures including TLS/SSL encryption in transit, encrypted storage for sensitive data, regular security audits, and strict access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication where available.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain data for up to 7 years for legal and tax compliance purposes. Domain registration records may be retained for longer periods as required by registry policies.

7. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data we hold.
• Correction of inaccurate or incomplete data.
• Erasure ("right to be forgotten") where technically and legally possible.
• Portability of your data in a machine-readable format.
• Objection to processing or restriction of processing in certain circumstances.
• Withdrawal of consent for marketing communications.

To exercise these rights, please contact us at the address in Section 10.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date and, where appropriate, by email. Your continued use of our services after the changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: